Jasper talked with Peter about the priorities and has now a prioritized list of projects he can start on with a root cause analysis. Jasper was looking at the list he just made. The first project he had to go through had more than 4.000 defects. “That’s going to be a hell of a job.” [...]

Jasper has just started at a new client and is trying to find out how he can move forward with more that 18.000 defects to get through. It was almost 6:45 and he was waiting a few more minutes to call Peter. Yesterday Jasper learned about root cause analysis and he wanted to put it [...]

Jasper has just started at a new client and is trying to find out how he can move forward. And there he was, sitting at a desk and staring at the numbers he just had gotten from his client. “Is this for real?” he said. “Are these all the defects from the last 5 projects? [...]